Frequently asked questions

Fill out the transfer form on this site, or call any location. We contact your current pharmacy, review which prescriptions and refills are eligible to transfer, and confirm with you once it is done. You do not need to call your old pharmacy and you do not need your prescription numbers.

Yes. Every OnPoint store has its own text number, answered by that store's pharmacy team during store hours. Text your name and the Rx number from your label to refill, check on a prescription, or set up delivery. Please do not text health or insurance details; if we need them, we will call you or move you to a secure text.

• Smithtown: 631-430-5804
• Island Park: 516-261-5030
• Port Jefferson: 631-413-1481
• Ozone Park: 848-281-3478
• Flushing: 516-916-6619
• Malverne: 516-784-5839
• Bayside: 914-594-6456
• Carle Place at Mount Sinai Doctors: 516-340-4217
• Roslyn: 516-210-1262
• Floral Park: 516-210-2736

Yes. Free delivery on every prescription, with no minimum order, no membership and no fee added to your copay.

Your cost depends on your plan and prescription. Ask your pharmacist to check the expected price and assistance eligibility before dispensing. Your prescriber decides whether a different treatment is appropriate.

Yes. All ten locations are full retail pharmacies with a pharmacist you can talk to face to face.

Your pharmacy can check your specific plan, medication and network requirements. Have your prescription insurance card ready when you call.

Yes, and that is the point. Many specialty and mail-order pharmacies will only fill one category of medication and send the rest elsewhere. Availability depends on the medication, pharmacy services and plan network. Ask your store to check your list.

Contact OnPoint to discuss the service you need. Any practice service or commercial arrangement needs its own terms and compliance review.

Patient costs depend on the specific plan, network, medication and assistance eligibility. Your patient can ask the pharmacy to confirm the expected price and delivery options before dispensing.

Send your first e-prescription. Find OnPoint Pharmacy in your EHR and transmit as you would to any pharmacy. There is no onboarding step, no paperwork and no contract to sign.

Use your usual approved prescribing channel. We help identify coverage requirements and coordinate follow-up. Your office provides clinical information and handles submissions and attestations required by the plan.

Patients should be offered a meaningful choice of pharmacy. Referrals, ownership, compensation and services supplied to a practice can raise federal or state requirements. Have your compliance team review the actual arrangement; this website does not establish that a referral arrangement is permitted.

This is general information rather than legal advice. Practices with specific compliance questions should consult their own counsel.

A manufacturer hub is built around one product. Everything else the patient takes goes somewhere else, and your office ends up coordinating across three pharmacies.

We help patients coordinate their prescriptions and keep an up-to-date medication list, including medicines filled elsewhere. Dispensing depends on availability, plan requirements and the patient’s choice.

Call your chosen pharmacy to confirm participation in your exact plan and coverage for the medication. Participation can vary by location and network.

Yes to both. Sterile compounding is done to USP <797> standards at OnPoint Port Jefferson and delivered to any of our stores or straight to the patient. We also do non-sterile compounding, and we handle specialty medications, including the prior authorization work.

Our pharmacy teams speak multiple languages across our ten locations. Call the location nearest your patient to confirm which.