For manufacturer field teams
When a prescriber in our network writes your product, you need to know it got filled, and that it got refilled. In most of the retail channel that is invisible. Here it is not.
A field team's whole problem is that the prescription disappears at the counter.
You leave the office believing the physician is convinced. What happens next is a prior authorization nobody works, a formulary exclusion nobody appeals, a copay the patient will not pay, or a therapeutic substitution at the counter. None of it comes back to you, and the territory number moves for reasons you cannot see.
We are the dispensing end of that, for the practices that send us their prescriptions. We can tell you what happened, and in most cases we can change what happens.
What we can show you
Aggregated across the practices and prescribers in our footprint, refreshed on a schedule you pick. Never patient-identifiable, and never sold to anyone.
| Measure | What it answers | Typical cadence |
|---|---|---|
| Written to filled conversion | Of the prescriptions written for your product in our stores, how many were actually dispensed | Monthly |
| Time to therapy | Days from the prescription arriving to the patient having the product in hand | Monthly |
| Abandonment and the reason | Where a prescription died, and whether it was cost, coverage, prior authorization or the patient | Monthly |
| Refill persistence | Share of starts still on therapy at 90 and 180 days | Quarterly |
| Prior authorization outcomes | Submitted, approved, denied, appealed, and what the denials had in common | Monthly |
| Copay program utilization | How often your card was applied, and what the patient paid after it | Monthly |
| Payer mix behind the above | Which plans are the friction, so you can take it to the right place | Quarterly |
Reporting is aggregated and de-identified. We do not provide patient-level data to manufacturers.
What we do on your product
The commitment underneath the reporting. If a prescriber writes it, we mean to get it to the patient.
Stocked before the first script
Tell us the product and the practices you are calling on, and it is on the shelf when the first prescription arrives rather than special-ordered three days later. Specialty and cold chain included.
Access programs applied, not offered
Copay cards, vouchers, bridge supply and foundation assistance are run at the point of dispense. The patient does not have to know your program exists for it to be used.
Prior authorization coordination
The default in retail is to reverse the claim and hand it back to the office. We identify the coverage requirement, help gather relevant pharmacy records and coordinate with the prescriber. The prescriber or a representative permitted by the plan submits required clinical information and any appeal.
Refill outreach before the lapse
A pharmacist calls before a patient runs out, not after. Persistence is where most of the territory number actually lives.
In-services for the practices
We will sit in a lunch with you and the office staff and explain the dispensing side: what a PA needs from them, how long it takes, what the patient will pay. Offices believe the pharmacy on that.
Local pharmacies and coordinated support
A retail presence in Queens, Nassau and Suffolk. Delivery availability must be confirmed for the dispensing location, destination, medication and plan.
Getting started takes one conversation
There is no contract to negotiate before we can stock a product or start reporting. Most engagements look like this.
Tell us the product and the territory
Which practices you call on, which of our locations they sit near, and what you expect the volume to look like.
Send us the access programs and the coverage landscape
Copay card details, hub enrollment, bridge criteria, and which plans require step therapy and what satisfies it. Our team should not be learning that one denial at a time.
We stock it and set the reporting up
Usually inside two weeks.
Then you get numbers instead of guesses.
First report at the end of the following month, and a standing call if you want one.
What we will not do
We do not accept payment for referrals, we do not steer a prescriber toward a product, and we do not sell patient data. Reporting to a manufacturer partner is aggregated and de-identified. The prescriber picks the therapy. Our job starts after that decision, and the guardrails are not negotiable.
Talk to business development
Tell us the product and the territory. We come back with what we can stock, what we can report, and the name of the person here who owns it.
- Business development
- Dylan EinhornBusiness Development and Sales. Handles manufacturer, practice and health system relationships.
- dylan.einhorn@onpointpharmacy.comGoes straight to Dylan.
- Phone
- 516-426-4278Call or text.
- Fax
- 855-794-1005For agreements and program paperwork.
Questions field teams ask
Do we need an agreement in place before you will stock a product?
No. We can stock ahead of demand on a conversation. An agreement matters when reporting, program administration or a limited distribution arrangement is involved, and our counsel will want to paper that properly.
Is the reporting patient-level?
No, and it will not be. Reporting to manufacturer partners is aggregated and de-identified. If what you need is patient-level data, we are not the right partner.
Will you push our product over a competitor's?
No. The prescriber picks the therapy and we dispense what was written.
What we will do is make sure that what was written is what the patient actually gets, which in a channel with this much substitution is the more valuable thing anyway.
Do you handle cold chain and specialty distribution?
Yes, for the products we carry today. Whether we can handle a specific one depends on its storage and handling requirements, so ask.
We run a hub. Can you work alongside it?
Yes, and there is an argument for it. A hub dispenses one product and sends the rest of the patient's list elsewhere. We fill the whole list, which is where interactions get caught and where adherence actually holds.
How fast can you get set up in a new territory?
Stocking is usually inside two weeks and reporting starts at the end of the following month. Both are worth confirming for your specific product.
Bring us the product with the friction problem.
Manufacturers, health systems, payers and employers. We show you the fill and refill data behind the promise, or there is no point having the conversation.
Rather call or text a person?
Choose a location above to see its phone and text numbers.
Show all ten phone and text numbers
- Smithtown631-979-7575 Text 631-430-5804
- Island Park516-431-1991 Text 516-261-5030
- Port Jefferson631-474-7828 Text 631-413-1481
- Ozone Park718-880-1644 Text 848-281-3478
- Flushing718-762-8041 Text 516-916-6619
- Malverne516-593-8663 Text 516-784-5839
- Bayside718-539-7752 Text 914-594-6456
- Carle Place at Mount Sinai Doctors516-340-4733 Text 516-340-4217
- Roslyn516-621-7373 Text 516-210-1262
- Floral Park516-354-1227 Text 516-210-2736