Prescribe the treatment you actually want
A dispensing hub built around your practice rather than around one manufacturer's product. You pick the therapy. We help coordinate coverage questions, cost checks and follow-up with your office and the patient.
Practices already sending to us
Your workflow does not change.
Your phone volume does.
You prescribe exactly as you do today: find OnPoint in your EHR and send. Nothing to sign, nothing to learn, no cost to the practice. What changes is what comes back.
| When a prescription hits a wall | A retail chain | OnPoint |
|---|---|---|
| Prior authorization required | Claim is reversed, patient is told to call the office | We initiate the request where the plan allows it, route it to your office to complete, and follow up with the plan |
| Formulary exclusion | Handed back as a denial | Worked against the patient’s actual plan, with a covered alternative proposed if the appeal will not land |
| Copay too high | Patient walks, and nobody tells you | Copay card, foundation or assistance program applied at the point of dispense |
| Patient does not pick up | Sits on the shelf, returned to stock | Pharmacist calls, and if the reason is cost or confusion we fix it |
| Refill lapses | Invisible until the next visit | Outreach before the lapse, and it shows up in your report |
| Anything urgent | A central queue | The pharmacist at the location your patient uses, by name |
The four things we take off your desk
Prior authorizations
We initiate the request where the plan allows a pharmacy to, route it to your office to complete and submit, and follow it with the plan until there is a decision. How we support PAs
Coverage and copay resolution
Step therapy requirements, quantity limits and formulary exclusions worked against the patient's actual plan before dispensing.
Patient contact
We call the patient about cost, delivery and start date, so your staff is not relaying pharmacy logistics.
Reporting back to you
What you prescribed, what got filled, what got refilled, and where patients dropped off. See what the reports show
Eye care is the deepest part of our book.
Cataract, glaucoma, dry eye and post-operative regimens carry more coverage friction per prescription than almost anything else in medicine. That is the work we have built the most process around, and it is why most of our prescriber relationships start there.
What we hold ourselves to
Not a service level agreement, and not a promise we can enforce on a payer. It is the standard our pharmacists work to, written down so you can hold us to it.
| What | The standard we work to |
|---|---|
| Coverage requirements reviewed | Confirm next steps with the pharmacy |
| Office contacted about a PA | With available plan requirements and missing information |
| Patient called about cost | Before dispensing, never after they are surprised at pickup |
| Transfer completed | After transfer eligibility and prescription details are confirmed |
| Delivery | Confirm availability, timing and any costs with your store |
| Phone answered by | The pharmacy the patient chose, not a central queue |
Prescriber FAQs
Does it cost our practice anything to use OnPoint?
Contact OnPoint to discuss the service you need. Any practice service or commercial arrangement needs its own terms and compliance review.
Do patients pay more at OnPoint?
Patient costs depend on the specific plan, network, medication and assistance eligibility. Your patient can ask the pharmacy to confirm the expected price and delivery options before dispensing.
How do we start sending prescriptions?
Send your first e-prescription. Find OnPoint Pharmacy in your EHR and transmit as you would to any pharmacy. There is no onboarding step, no paperwork and no contract to sign.
Does our prescribing workflow change?
Use your usual approved prescribing channel. We help identify coverage requirements and coordinate follow-up. Your office provides clinical information and handles submissions and attestations required by the plan.
Is it legal for us to recommend a specific pharmacy?
Patients should be offered a meaningful choice of pharmacy. Referrals, ownership, compensation and services supplied to a practice can raise federal or state requirements. Have your compliance team review the actual arrangement; this website does not establish that a referral arrangement is permitted.
This is general information rather than legal advice. Practices with specific compliance questions should consult their own counsel.
How is this different from a manufacturer hub?
A manufacturer hub is built around one product. Everything else the patient takes goes somewhere else, and your office ends up coordinating across three pharmacies.
We help patients coordinate their prescriptions and keep an up-to-date medication list, including medicines filled elsewhere. Dispensing depends on availability, plan requirements and the patient’s choice.
Send one script. That is the whole evaluation.
With the patient’s choice of pharmacy confirmed, send a prescription to OnPoint. We help coordinate coverage questions and refill follow-up with your office.
Rather call or text a person?
Choose a location above to see its phone and text numbers.
Show all ten phone and text numbers
- Smithtown631-979-7575 Text 631-430-5804
- Island Park516-431-1991 Text 516-261-5030
- Port Jefferson631-474-7828 Text 631-413-1481
- Ozone Park718-880-1644 Text 848-281-3478
- Flushing718-762-8041 Text 516-916-6619
- Malverne516-593-8663 Text 516-784-5839
- Bayside718-539-7752 Text 914-594-6456
- Carle Place at Mount Sinai Doctors516-340-4733 Text 516-340-4217
- Roslyn516-621-7373 Text 516-210-1262
- Floral Park516-354-1227 Text 516-210-2736