Nondiscrimination and free language help
Free interpreters, translated information and help for people with disabilities, and what to do if you think we treated you unfairly.
Updated October 13, 2026.
Notice of nondiscrimination
OnPoint Pharmacy complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. OnPoint Pharmacy does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Free help we provide
- For people with disabilities: reasonable changes to how we do things, qualified sign language interpreters, and written information in other formats such as large print, audio and accessible electronic formats. Large-print prescription labels are available at every store.
- For people whose primary language is not English: qualified interpreters by phone or in person, and written information translated into other languages.
This help is free and provided in a timely manner. To ask for it, call your OnPoint pharmacy or our Section 1557 Coordinator at 516-340-4733, or tell any team member at the counter. If you are deaf or hard of hearing, call through New York Relay at 711.
How to file a grievance
If you believe OnPoint Pharmacy failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Section 1557 Coordinator in person, by mail, by phone or by email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.
Section 1557 Coordinator
OnPoint Pharmacy
401B Old Country Road, Carle Place, NY 11514
Phone: 516-340-4733 (TTY: 711)
Email: compliance@onpointpharmacy.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/complaints. This notice is available at onpointpharmacy.com/nondiscrimination.
Free language help
English: Free language assistance services and free auxiliary aids and services are available to you. Call your OnPoint pharmacy or 516-340-4733 (TTY: 711).